App Support
Oh My Cutie Support
If you need help with Oh My Cutie, please contact us by email. We will respond as soon as practicable.
Credits and subscriptions
Oh My Cutie may offer credit packs and subscriptions through Apple App Store in-app purchases. Prices and benefits are shown in the app and on the App Store purchase sheet.
Restore purchase
If a purchase does not appear, check your network, confirm you are using the correct Apple ID, then use the app’s restore purchase option if available.
Product loading
If App Store products cannot load, try again later, check your network, make sure your App Store account can make purchases, and update to the latest app version.
Refunds
Payments and refunds are handled by Apple. You can request a refund through Apple’s official App Store purchase history or report-a-problem page.
When contacting support
To help us investigate quickly, include the following information when relevant:
- Your device model and iOS version.
- The app version you are using.
- A short description of the issue.
- Screenshots or screen recordings if they help explain the issue.
- For purchase issues, include the product name and approximate purchase time. Do not send your Apple ID password or payment password.
Contact
Email: hongyi2108130@163.com
中文支持说明
如果你在使用 Oh My Cutie 时遇到积分、订阅、恢复购买、商品加载、生成失败或其它问题，可以发邮件联系我们：hongyi2108130@163.com。
联系时请尽量附上设备型号、iOS 版本、App 版本、问题描述和截图。请不要发送 Apple ID 密码或支付密码。